Today i got really pissed, because i wanted to upload the core files for the yable project, but i couldn’t because NONE of the FREAKING FTP SERVERS were working.
I did ping checks with a few online tools just to make sure that my internet connection isn’t messing around, i went to the kitchen, and ate a sandwich after which i returned(around 30 minutes) and the FTP servers still weren’t working
If somethings wrong you post up a damn note to your users with a similar text:
Don’t use the ftp because we are experiencing problems or something like that, but nothing.
I wrote the ticket, and before submitting it i rechecked the ftp server connection and it was working(i’m always this “lucky”, i really wanted to argue with them, but i can’t really argue with them after the problem is fixed,lol.
Heres the ticket i wanted to submit:
Title: Incompetents?
Content:
Okay…now i’m really at the edge here, and if i wouldn’t be a web developer i would most probably start swearing this time. What i don’t understand is HOW THE HECK can the ftp servers be offline?(i checked with website tools also so don’t blame my inernet connection)
Status: Resolving IP-Address for ftp.servage.net Error: Invalid hostname or host not found Error: Critical error Error: Could not connect to server
status: Resolving IP-Address for ftp1.servage.net Error: Invalid hostname or host not found Error: Critical error Error: Could not connect to server
Status: Resolving IP-Address for ftp2.servage.net Error: Invalid hostname or host not found Error: Critical error Error: Could not connect to server
Status: Resolving IP-Address for ftp3.servage.net Error: Invalid hostname or host not found Error: Critical error Error: Could not connect to serverThis isn’t professionalism. This is just stupid and gives the feeling that incompetents work @ servage. also, please forward this ticket to one of the main admins(Jan preferred)
My suggestion is that you avoid servage like fire, especially if your website needs mysql support.
I still can’t figure out how they got 95% customer satisfaction result(to be hones no one from the staff ever asked me an opinion about their services). Servage is good for static content and to store files, and thats about it.
Here’s a duwhyt’s review who also uses servage for quite a while:
Avoid servage. I’m hosted at them and i’m absolutely not satisfied. If you want your site to have a good uptime, and your website doesn;t need php and mysql support choose them. I wasted a month with a php/mysql script till i figured out what’s up. As i moved to Bluehost the script started working like a charm.
Also they have huge problems with the email system which they still didn’t fix, and they are fixing it for quite a while now. My hosting will expire in a few months and i’ll surely move to an other webhost.
I also sustain the email problem. MANY of servage’s ip’s are blocked by yahoo, and mails never get to destination(yahoo mail users) because of this. Sucks doesn’t it?
Hello, and welcome to my blog. My name is Tom and i am the owner of thaslayer.com. I'm 18 years old and currently in college, but also work as a freelance web designer. As you can see in my portfolio i mostly design wordpress themes, but i can handle any other design related job
Posted: May 10th, 2008 at 4:15 pm
Hi, just looking for answers and found you. Nice site, perhaps I will be playing with word press sooner than I thought!
I am Going thru worse right now, support ticket has been open for over a week now and all I get is what I would think to be is answers from high school drop outs or worse.
My problem stems from the ability to upload files via php. I even went so far as to make them a little script, so they could see the problem from there and report back. The only thing I have got so far (a week later), is a reply where someone finally noticed I had $ftpport= as $$ftpport= , I seen it as soon as I posted but couldn’t edit the ticket to correct it.
Point is, 1 week just for them to even look at the example I had given!, with nothing above moronic answers, and “kind regards” about three times a day, trying to get me to close the ticket. Something is telling me no one has ever taken a moment to even check the original script / problem in question.
Let me state as above, need mysql ? better look elsewhere.. I have a drupal site there that is dead more than alive with only about 30 hits a day. Hard to believe that’s too much of a server load. I remember in the wild wild west where I would have 50 of them on a old desktop, with one dedicated ip from home, and do work (graphics etc) on the box at the same time. Really makes one wonder what exactly their “cluster” is really made up of.
If you must use this service, again as above I would not recommend it for anything other than static pages. Nothing from the admin area to the servers are “user friendly”