This tutorial is part of the Install scripts that are present in fantastico tutorials category

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

Main Website: http://www.osticket.com/

Demo Website: http://www.livedemo.com/scripts/osticket/view.php

Support Forums: http://www.osticket.com/forums/

Installation

Step 1: Head over to the osticket download center and get the latest release.

Step 2: Upload the files on your web server using a ftp client (e.g. SmartFTP)

Step 3: Make sure that the ostconfig.php file is writable.

Step 4: Create a fresh new database name.

Step 5: Go to yoursite.com/setup to begin the installation.

Step 6: Enter your desired title, your url and email.

Create an admin user.

Enter your database info.

Now just click install.

Congratulations osTicket basic installation completed! Now you can go to your admin pannel : yoursite.com/scp/admin.php or view the post installation guide: http://osticket.com/wiki/Post-Install_Setup_Guide.
Don’t forget to change the CHMOD permission to 644 for the ostconfig.php file and delete the setup/ directory.