WOOOHOOOO!!!!!! I finally got away from servage, damn they sucked. My hosting account will expire in about 3 days, so about a week ago i pressed the sexy “Cancel account” button and canceled the account renewal process.
To show the guys and girls @ servage that i’m a nice guy, i submitted my last support ticket after the account cancelation.
If you are/were a servage.net customer than take your time and read this post all the way down, because it’s worth it 
My Last Support ticket @ servage
2008-08-27 17:24 Customer
Phew…almost 14 months have passed since i signed up @ servage.
We had arguments, good times, bad times, but it’s over now.
My account will expire on 6th september(i already moved all the files/databases to the new host so most probably i will cancel the account in 24-48 hours), so here are the reasons why i’m not staying with servage:
- MYSQL MYSQL MYSQL MYSQL MYSQL … i think the repetition says it all, from my experience i can take the conclusion that the mysql clusters work like snails, especially the higher value ones(i always loved my 2 databases on mysql16.servage.net)
- support: with no doubt the support response time is great, but there are some people at support who have almost no experience(i didn’t want to use the incompetents word), many times i asked a question and got a stupid answer or an answer that didn’t have anything to do with the question
Don’t worry i saw the good sides of servage also:
- despite the mysql issues the ftp servers and the website’s load time is awsome
- the control panel is a bit weird at the beginning, but its simpler and more organized than cPanel(cpanel has lots of useless junk in it)
Okay…i think i covered everything,
Good bye
PS: i would appreciate if you could forward this ticket to Jan also
I forgot to add something, so submitted a reply:
2008-08-27 17:33 Customer
oh, at the reasons why i’m leaving servage i forgot to include the hack that servage suffered and covered it up with a password change notification w/o letting the customers know what really happened
After quite many hours here’s the reply that i got from Julie:
2008-08-28 03:53 Servage - Julie
Hello,
I very much appreciate your kind words and apologize for the bad times you had regarding Mysql server. If you give us a single chance we will meet up to your requirements and will not give you any chance to experience issues with database servers.
I am forwarding your ticket to my admin Jan as per your advise. I believe he will update you with a great solution.
Thanks a lot
Kind Regards
Julie, Support
Servage Hosting
Yeah…the usual convince the customer to stay lines, here’s my reply:
2008-08-28 11:28 Customer
[quote]I am forwarding your ticket to my admin Jan as per your advise. I believe he will update you with a great solution.[/quote]
I asked you to forward this last ticket to Jan as a good bye ticket and a thanks for his support. My mind is already made up, as mentioned in the previous post new hosting is already purchased elsewhere and data moved.
Thanks again for forwarding the ticket
I think that this drew the line, since Patricia from customer care replied, and simply told me that i can close the ticket:
2008-09-01 14:02 Servage - Patricia
Hello,
We are very sorry to hear that we cannot convenience you to stay. You are able to close the ticket by the control panel.
Kind Regards
Patricia, Customer Care Manager
Servage Hosting
I bet my ass on it that Jan(one of the main admins) never read the ticket, but oh well, don’t really care about that now.
HELLOOO BlueHost!, before signing up at them i researched the web hosting market quite detailedly to make sure i won’t make the same mistake i did with servage a year ago.
I kind of miss servage’s control panel which is really simplistic and organized compared to cpanel which has lots of useless items, but, eh i’ll live without it.
At BlueHost so far i really like the dynamic staff, who are nice and provide to the point answers in the Live Chat and stick with you till you fix your issue, or they help you get the issue sorted.
Here’s a transcript of one of the chats:
Bryan [3:16:08 AM]: Welcome to our real-time support chat. I take multiple chats at a time so I apologize for a delay in my responses. Please let me know what I can do to help you and I will be with you in a moment. And if you are a current customer, please don’t forget to include your domain name.
Tom [3:16:08 AM]: Php upload
[3:16:41 AM]: hello,
[3:17:01 AM]: i recently purhcased hosting from bluehost and i’m in progress of moving my websites
[3:17:05 AM]: i just got to my blog
[3:17:11 AM]: exported the wordpress extended rss file
[3:17:21 AM]: and can’t import it from the wp admin panel
[3:17:27 AM]: because the max filesize is 2mb
[3:17:37 AM]: my WXR having 4mb
Bryan [3:18:08 AM]: Put a php.ini file into the wordpress directories and then modify the upload variable.
[3:18:13 AM]: You should be good at that point.
Tom [3:19:10 AM]: okay…isn’t the php.ini file part of the php core?
Bryan [3:20:12 AM]: No, you’ll need to put one in.
Tom [3:20:17 AM]: empty one?
Bryan [3:22:50 AM]: No, you can get a default by clicking on the PHP Config icon in your CPanel and just copy it into a new one and modify the variables you need.
Tom [3:26:37 AM]: upload_max_filesize = 16M
[3:26:39 AM]: placed it
[3:26:41 AM]: uploaded
[3:27:30 AM]: same stuff Choose a file from your computer: (Maximum size: 2MB
[3:28:41 AM]: okay
[3:28:42 AM]: got it
[3:28:43 AM]:
Bryan [3:28:56 AM]:
As you can see Bryan helped me all the way till i got the settings right, now that’s what i call support!
Mysql
The servers are named box1, box2, box3,box4 and so on, and the mysql server is located at localhost this meaning that every server has its own mysql which is great because mysql is like speedy gonzales compared to servage’s slow mysql and the connection timeouts. So far i didn’t have any mysql errors and hopefully it will stay the same!
Here’s an other good thing about BlueHost: their mail server’s aren’t blacklisted oat yahoo and gmail. All mails sent from php mail() arrive in the inbox.
The mails sent out by scripts at servage didn’t arrive at yahoo(not even in bulk) and arrived in the spam folder at gmail.
Thanks a lot for reading this post to the end, and if you are at a sucky host and have in mind to switch i warmly recommend Bluehost.
6 Responses to “Good Bye SERVAGE, Hello Bluehost!”
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Brian
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Posted: Sep 4th, 2008 at 9:32 am Reply to this comment.1Saw your website while looking for WordPress themes and saw this post. Nice to hear the transition went smoothly. I currently use GoDaddy as a host, and they aren’t bad, but I’ve dealt with BlueHost multiple times on client websites. Although GoDaddy does have a simplified control panel, I too will in the future be making the move to BlueHost. I would much rather prefer having cPanel and advanced MySQL settings than what GoDaddy offers. They run everything off of their secureserver.net servers, that includes the email and MySQL, and runs many if not all their accounts off of the same one. It gets a little frustrating when you pay for hosting and go to create a MySQL database only to find out you can’t name it that because someone else did! I mean come on, it’s databases not usernames! GoDaddy offers great numbers of space and bandwidth for great prices, but they lack in other areas that don’t meet my level of want.
I also like the level of professionalism BlueHost offers with support. (GoDaddy doesn’t have live support as BlueHost does) In my opinion, live support that is knowledgeable is the holy grail in web hosting companies.Anyways, I can’t remember the pricing for BlueHost, so I must check that now.
Take care, and best of luck in your blogging.
Brian. -
CypherHackz
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Posted: Sep 4th, 2008 at 11:12 am Reply to this comment.2For the BlueHost, which package that you choose? Thanksfully my hosting is sponsored one. I don’t have to think to pay the annual fee. :p
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slayer
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Posted: Sep 4th, 2008 at 1:56 pm Reply to this comment.3there’s only one available package with unmetered space and bw
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Rick
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Posted: Sep 24th, 2008 at 2:47 pm Reply to this comment.4Hey, i have the same problem with Servage
I have complained about it, but the only thing they say “check your website, its fine now”. But it doesn’t help the fact its still extremely slow now and then.
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soon to be ex servage customer
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Posted: Sep 25th, 2008 at 9:36 am Reply to this comment.5Servage support is so bad, right now I have a support ticket with questions servage doesn’t seem to want to answer, so they have ignored it … FOR 60+ hours!!!!!!!!!!!!!!
Thank goodness Im in the process of moving out
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After MONTHS (six to be exact) of MAJOR problems with high downtime, several server wide hacks (that support blame on the customer … forgetting perhaps that we have forums and blogs to communicate with other customers and KNOW that it was not just a few accounts with poor security as servage insist) missing emails, vanishing files and databases, email down time, and the ONLY form of communication being a support ticket (no phone number, no live help) Im very glad to be leaving after 3 years. -
Kyle Thomas
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Posted: Oct 27th, 2008 at 11:43 pm Reply to this comment.6I have servage, it’s not bad, but it’s definatly not great. I think I might switch to BlueHost later. Thanks for your in-depth artice, it helped a lot
Hello, and welcome to my blog. My name is Tom and i am the owner of thaslayer.com. I'm 19 years old and currently in college (Year I) studying English Literature and Lexicology, but also work as a professional freelance web designer, and part-time blogger. 