| 26 Apr 2008 |
IX Web Hosting – Are they a big joke? |
Today a friend asked my opinion about IX Web hosting. He told me that he saw a hosting package for $4.95/month which will give him UNLIMITED disk space and UNLIMITED bandwith along with 500$ worth of marketing tools and credits.
I told him that i have to check it out before i say my opinion.
The first things that got to my eyes were the following lines: Unlimited Domains Unlimited Data Transfer Unlimited Web Space.
I’m fine with Unlimited Domains, but Unlimited data transfer and Unlimited Web space sounds pretty fishy to me. I saw IX web Hosting’s offer last year, but back then they had normal values at the Web space and the Bandwith.
At this point i said to myself: “uuu…let’s chat a little with someone at live support”, what i did, and believe me i laughed a lot during my “small” chat with a Support representative. The most annoying thing was that Karina(the support representative) replied to my questions within minutes like she was working on something rather than chatting with me.
Here’s the chat:
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with ‘Karina Zalavskaya’
Karina Zalavskaya: Welcome, this is Karina, how can I help you?
you: Hey Karina,
you: i have just one pre-sale question
you: How can you offer UNLIMITED disk space and UNLIMITED transfer?
Karina Zalavskaya: What do you mean?
you: Business plus plan
you: Unlimited Data Transfer Unlimited Web Space
you: unlimited doesn’t actually exist
you: Karina? Are you still there?
Karina Zalavskaya: Yes.
Karina Zalavskaya: But we realy provide unlimited webspace.
you: i get that
you: for example
you: if i make an image hosting website and fill up 400gigs of space and use 50TB of band width each month won’t that be a problem?
Karina Zalavskaya: You have to understand that we provide shared hostimg and then servers have limits.
you: i understand
you: but with the above sentence you just said the opposite of what you said before
you: Karina Zalavskaya: But we realy provide unlimited webspace.
I waited about 5 minutes and because she didn’t respond i just closed the chat. I have a feeling that all the unlimited disk space and band width thingy is just a marketing tool to gain new newbie webmasters to sign up who are tempted by all the Unlimited words that they see on the packages page.
If an experienced web master sees the packages page he will surely close the tab and go search for an other web host. As you can see in the chat UNLIMITED bandwidth and web space doesn’t exist. It’s true that in the chat i said a rough example which is almost at the edge but still they wouldn’t have the right to suspend my account if i would reach those levels.
I didn’t even look at the marketing tools(they most probably offer vouchers and stuff), i just closed the tab and told my friend: DON’T be an idiot. Go search a little more, and after you find a web host search for reviews before asking my opinion.
Here’s a quote from Findhosts.com
Reviewer: Anonymous 02-06-2007
I have websites hosted by expensive apollohosting, poor control panel bluehost and Cheap Easy Setup Ixwebhosting. While I have minor problems with the first two, IX is PATHETIC. In less than 1month, IX has been down for nearly 12hours in total. Right now as I type, my ecommerce site is down, my newly launched news site is down and IX is unreachable. A complete WASTE of my money!
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slayer
Skilled web designer, with an in-depth knowledge of web 2.0 and latest industry standardsUser Comments
Trackbacks
- IXWebhosting: Una pesadilla | elGamusino - 25 Feb 2009 12PM
[...] Cerré el chat sin despedirme, me bebí de un trago toda la tila que me quedaba, lloré un poco y me puse a buscar otro hosting no sin antes buscar otras opiniones sobre Ixwebhosting a ver si se me pasaba el mal trago con aquello de “mal de muchos, consuelo de tontos”. Mira tú por donde entre otras joyas encontré a una “vieja amiga” hablando por el chat, esta vez en el chat de ventas (una chica que vale para todo, oiga) donde también se las traen como podéis ver. [...]
Ixweb is by far the worst hosting company I have ever come across. I had 20 sites on there which they basically held hostage for several days before releasing the content because my “unlimited” plan caused the server to go slow. Their service is very bad, and their support is even worse. For those of you looking to join, I strongly recommend you look elsewhere. This company does not care about the customers.
Ixwebhosting is the worst hosting company withe the worst support I have ever used.
ok, first off this review is so off I dont even know where to start.
Before you start looking for a hosting company you need to get your requirements right. if you are just starting off then a ‘shared’ hosting with ‘unlimited’ is probably fine…what that means is ‘within reason, you DONT have to worry about ‘hidden’ charges for additional charges.
Now, with the example above of 50TB of bandwith…your shared hosting account with probably 64mb of ram will crash way before you serve 1TB.
So, reallisticaly if your webiste is new and will probably get say less than 5000 unique visitors per day..you will be just fine. And when you do get JUST 1000 unique visitors per day…you can afford to have dedicated servers if you monitize your traffic right.
With that said, checkout this awesome IXWebhosting Coupon offer.
yes, I use ixweb and have over 25 domains with business plus and they load just fine….if only I can get enough traffic to crash to servers and have them block my account so that I can move to a dedicated server …a problem I will take any day.
I too was fooled with the unlimited bandwidth and storage and then they suspended my account claiming i was using too much disk space, where every ware you look it says you have unlimited
All I need to know about IX Web Hosting is it takes me 5 minutes just to log-in to WordPress on my main web site. I have over 10 domains hosted on my virtual server, and in the last six months they’ve all gotten slower and slower until they’re occasionally unusable. Even at their best moments, they’re slow. IX has shrugged off my questions about this. Customer support basically doesn’t exist. I’m actively looking for another host and will not miss IX Web Hosting. That’s all that needs to be said about them, in my opinion. Their operatives can post ads disguised as comments all across the Web as much as they like. It doesn’t change the fact that what was a decent hosting company a few years ago has dovetailed dramatically in the past 6-12 months. I was hoping they’d get their act together again, but I can’t afford to wait any longer. Of course, from what else I’ve heard about IX, now that I’ve publicly stated my displeasure with the company, I’d best get busy backing up my web sites in the event that they freeze my account.