This thing really pissed me off, and i almost started cursing, really.

It all started 11 days ago when i wanted to login to my mail account on servage’s roundcube mail i got the cool message:

Roundcube is down for maintenance
Please use squirremail for webmail-support

I was like: well the probably took down srv-1 (the 1st webmail server) so i went to main webmail login page and noticed i can’t select roundcube as a webmail agent.

So i started a support ticket and in a friendly way asked them what’s up:

Feb 10 - 15:22 GMT - Customer

i recently noticed that roundcube mail was taken out
what is the reason that caused its removal?
will it be put back?, if not which script will be its replacement?
squirremail is just old, the ’90’s are long gone

cheers

Here’s what answer i got:

Feb 10 - 15:27 GMT - Support - John

Hello,
Unfortunately there is a problem on the roundcube-webmail system. We are working hard to resolve this issue.
We are sorry about the inconvenience.

I told to myself: “oh what the heck problems pop up, i can use squirremail for 1-2 days”, but those 2 days became almost 10 days(when support ticket is auto-closed) so i got pissed and wrote an other support ticket:

Feb 19 - 15:05 GMT - Customer

i’m sorry to interrupt you from your “hard” work, 9 DAYS HAVE PASSED and still noting. You can’t call that hard work and professionalism.
Also fix the DAMN DATABASE SERVERS, i’m getting 50-100 database error emails from my forum software: “can’t connect to database”
i am getting sick and tired of having to argue every week and submit tickets weekly, its NOT my responsability to provide quality service, ITS YOURS.

Here’s what the “bright” staff member answers me:

Feb 19 - 15:39 GMT - Support - John

Hello,
Please use the other webmail interface squirrelmail as of now. We are still working on the Roundcube issue and will update you once we fixed it.

I was really pissed and didn’t want to further argue with him because i would have really cursed. What the heck? more than 2 weeks pass and they are unable to put atleast one server back up. This is what i call incompetents.

I deleted a few addon domains from the control panel and i got stunned when i saw this:

WTF? Servage is registrar for my domain:yable.net?

I think not, here’s what the Whois sais:

Registration Service Provided By: NameCheap.com
Contact: support@NameCheap.com
Visit: http://www.namecheap.com/

And yes the whois is correct. I did register it on namecheap and i’m planning on further extending it.

I am getting really,really,really sick of servage.net. I have to argue with them on a weekly basis. But you can be sure that i won’t make the same mistake again.